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Order Questions

I did not receive a confirmation email after my purchase. What should I do?

The most common reasons for not receiving a confirmation email are:. Here’s what you can do:1️⃣ Check your spam or junk folder for the email.2️⃣ If you still can’t find it, click here to send us an email, and we’ll help resolve the issue.

I need to make changes to my order. How do I correct it?

If there’s a mistake on your order, simply click here to send us an email with the details of what needs to be corrected, and we’ll assist you in resolving it. Please note: If your order has already been processed at our shipping facility, we will no

How do I cancel my order?

To cancel your order, click here to send us an email as soon as possible, and we will cancel it before it is shipped. If it’s too late to cancel your order before fulfillment, you can reach out to us once you receive your order, and we can assist you

How do I update my shipping address on my order?

Once an order is placed, we are unable to update the shipping address on that order. If we are notified soon enough, we may be able to assist with the update, but please note that this is a request and not a guarantee. To notify us, click here to sen

My order says delivered but I did not receive it. What do I do?

Sometimes, tracking information can be inaccurate. Customers have reported that their packages show as "delivered" but arrive a day or two later. Here’s what you can do:. 1️⃣ Wait a few days to see if the package arrives. 2️⃣ Check with your neighbor

My order has had no recent tracking updates. What do I do?

Our normal delivery window is 3-7 business days. If there are no updates after that timeframe, click here to send us an email, and our team will look into your order right away. Please note: If it is near a holiday or there is severe weather, shippin

Can I place an order over the phone or mail?

No, we do not accept orders by phone or mail. All orders must be placed through our safe & secure website. We accept all major credit/debit cards, PayPal, Amazon Pay, Google Pay, and Shop Pay. CLICK HERE to be brought to our shop homepage.

How do I apply a discount code?

On the first page of the checkout process you will find a section that says, “Gift card or discount code”. Enter your discount code and click the “Apply” button. If your discount code does not successfully apply you may have typed it incorrectly or i

What is Shop Pay?

Shop Pay is a payment method and accelerated checkout service that allows customers to save their payment and shipping information for faster and more convenient online shopping. It is free to use for all customers and can be activated by selecting i

Do you accept checks?

No, we do not accept checks. All orders must be placed through our safe & secure website. We accept all major credit/debit cards, PayPal, Amazon Pay, Google Pay, and Shop Pay. CLICK HERE to visit our shop homepage and place your order.

Do you have a catalog I can order from?

No, we do not offer a physical catalog. All orders must be placed through our safe & secure website. We accept all major credit/debit cards, PayPal, Amazon Pay, Google Pay, and Shop Pay. CLICK HERE to visit our shop homepage and browse our products.